Terms and Conditions

  • Whilst every effort is made to ensure a safe swimming environment for your animal, they are swum at the owner’s risk
  • Animals will not be swum unless a referral form has been filled out and signed by your veterinary surgeon
  • Please ensure your pet has not eaten for at least three hours before and after your appointment
  • Please ensure your animal has had the chance to urinate and defecate before swimming
  • It is the owner’s responsibility to clean up after their pet whilst on premises (poo bags are available upon request)
  • Defecation in the pool results in all sessions within the next 24 hours to be cancelled, therefore there is a charge of £50
  • Dogs must be kept on a lead
  • Bitches in season or pets with fleas or worms will not be allowed to swim
  • If your pet has diarrhoea or vomiting, they will not be allowed to swim
  • Animals with infectious conditions (such as kennel cough) or open wounds, will not be allowed to swim
  • Please do not walk your dog on hydrotherapy days, this way we can safely provide treatment without causing conflict with normal activity
  • Owners are required to notify Lifeworks by Rio canine hydrotherapy if the patient’s injury/condition worsens or if the veterinary surgeon advises that treatment must be stopped
  • All session fees must be paid on the day (this includes insurance claims)
  • Lifeworks by Rio canine hydrotherapy will charge a full session fee for late arrivals
  • We require at least 24 hours notice for cancellations; you may be charged if you fail to comply
  • Lifeworks by Rio canine hydrotherapy reserves the right to refuse to swim any animal at the centre
  • Owners are advised to wear suitable footwear (non-slip shoes) whilst in the premises due to wet and possibly slippery floors
  • Lifeworks by Rio canine hydrotherapy will not be held responsible for any personal injury incurred whilst at the centre
  • Lifeworks by Rio canine hydrotherapy will not be held responsible for any loss or damage to personal belongings (including cars in the car park), whilst at the centre
  • Lifeworks by Rio canine hydrotherapy reserve the right to use any photographic or vide material taken at the centre

 

By agreeing to this declaration, I am confirming that I am the owner of the pet named below and give Lifeworks by Rio canine hydrotherapy permission to begin treatment in the form of hydrotherapy. I have provided Lifeworks by Rio canine hydrotherapy with all the relevant medical and behavioural history and believe all the information provided is correct. I allow Lifeworks by Rio canine hydrotherapy to confer with my veterinary surgeon and any other professionals working for the benefit of my pet’s health. I have read and understood the terms and conditions above.